Cloud Technical Support Engineer - Remote from Bali

Are you a tech-savvy problem solver passionate about cloud infrastructure and telecom solutions? Whale Cloud Technology is seeking a Cloud Technical Support Engineer to join our dynamic team in supporting and scaling cutting-edge telecom software projects for global clients. Based in Bali, you'll be part of a team that thrives on innovation and collaboration, working remotely from anywhere in Bali with a focus on delivering top-notch support and solutions.

As a Cloud Technical Support Engineer, you'll be at the heart of our operations, troubleshooting complex issues, and ensuring our clients' cloud environments run smoothly. You'll work with a variety of cloud platforms, including AWS, Azure, and Google Cloud, and leverage tools like Jira, ServiceNow, and Slack to streamline your workflow. This role offers a unique opportunity to grow your expertise in cloud technologies while contributing to projects that impact the global telecom landscape.

📋 Tanggung Jawab Pekerjaan

• Provide level 2 and 3 technical support for cloud infrastructure and telecom software.
• Troubleshoot and resolve complex technical issues for clients in a timely manner.
• Monitor and optimize cloud environments to ensure high performance and availability.
• Work with cross-functional teams to implement and scale cloud solutions.
• Document technical processes and create knowledge base articles for future reference.
• Stay updated with the latest cloud technologies and industry trends.
• Collaborate with clients to understand their needs and provide tailored solutions.
• Participate in on-call rotations to ensure 24/7 support coverage.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3-5 years of experience in cloud technical support or a similar role.
• Certifications in cloud platforms such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect, or Google Cloud Certified Professional Cloud Architect.
• Strong understanding of cloud infrastructure, networking, and security.
• Experience with telecom software and cloud-based telecom solutions.
• Proficiency in English, both written and spoken.
• Knowledge of project management tools like Jira, ServiceNow, and Slack.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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