Guest Relation Officer (Supervisory Level)

Join The Hospitality Group in Lombok as a Guest Relation Officer (Supervisory Level) and elevate guest experiences in one of Indonesia's most breathtaking destinations!

As a Guest Relation Officer at the supervisory level, you will play a pivotal role in ensuring exceptional guest satisfaction and loyalty at our luxurious resort in Lombok. You'll oversee a team of front desk agents, manage guest inquiries, and ensure seamless check-in and check-out processes. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering world-class service.

At The Hospitality Group, we're committed to creating unforgettable experiences for our guests. With a strong focus on innovation and guest-centric practices, we offer a dynamic and rewarding career in one of Indonesia's most beautiful locations. If you're ready to take your guest relation skills to the next level, we invite you to join our team in Lombok.

📋 Tanggung Jawab Pekerjaan

• Oversee and train front desk agents to ensure high standards of service.
• Manage guest inquiries and complaints, resolving issues promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Monitor guest feedback and implement improvements to enhance service quality.
• Ensure compliance with hotel policies and procedures.
• Assist in the development and implementation of guest satisfaction programs.
• Conduct regular audits to maintain high service standards.
• Represent the hotel at guest events and functions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in guest relations or front office management.
• Proficient in using hotel management software such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with local regulations and industry standards.
• Ability to work under pressure and meet tight deadlines.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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