Supervisor Frontline Service (m/w/d)

The Harvest Group · 📍 Samarinda, Kalimantan Timur · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 3700000 - 3900000
The Harvest Group is seeking a dynamic and experienced Supervisor Frontline Service to join our team in Samarinda, Kalimantan Timur. This role is crucial in ensuring the smooth operation of our frontline services and maintaining high customer satisfaction. The ideal candidate will have a strong background in customer service, leadership, and a passion for delivering exceptional service. Join us and be part of a team that values growth, innovation, and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Oversee and manage frontline service teams to ensure high standards of customer service.,Monitor service performance and provide coaching and training to staff.,Resolve customer complaints and issues promptly and professionally.,Ensure compliance with company policies and procedures.,Maintain accurate records of service activities and customer interactions.,Coordinate with other departments to ensure seamless service delivery.,Conduct regular team meetings and performance reviews.,Promote a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or related field.,Minimum of 3 years of experience in a supervisory or management role in the service industry.,Strong leadership and communication skills.,Excellent problem-solving and decision-making abilities.,Proficiency in Indonesian and English.,Familiarity with customer service software and tools.,Ability to work under pressure and meet tight deadlines.,Valid driver's license and reliable transportation.

🛠️ Keahlian

Customer Service ManagementTeam LeadershipConflict ResolutionPerformance CoachingCustomer Satisfaction MetricsService Operations Management
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